Frequently Asked Questions.
How do I place an order?
To initiate an order, navigate to the product section and select “add to basket.” Once you’ve provided all the necessary information, your order will be processed.
Do you provide Cash on Delivery (COD)?
Certainly! Enjoy complimentary delivery for all orders exceeding Rs. 1000 with our Cash on Delivery service.
How will I be notified of a successful order placement?
Upon successful placement, you’ll receive an order confirmation email at the specified address. This email will contain all relevant order information. For online orders, you can also view the details under “My Account -> My Orders.”
When can I expect my order to be dispatched?
After successful order placement, the processing and delivery take approximately 4-5 business days.
Can I place orders over the phone?
All orders must be placed through our website, www.beautyonlinemarket.com.pk.
How can I monitor the status of my order?
Updates on your order’s progress will be communicated through email and text messages. A confirmation email and text with order details are sent upon placement, and a text with tracking information is dispatched when your order is sent. If updates are not received, please check your spam and old SMS folders. In the case of unforeseen delays, you’ll receive a special update.
Why did I receive a confirmation call for my order?
A confirmation call is conducted to verify that no changes have occurred with your order.
Do you facilitate exchanges?
Exchanges are not available. If you wish to return a product, our customer service team will verify your case. If approved, you’ll receive a coupon for the exact order amount (excluding shipping) after a successful return.
